Data Protection Policy

Property Insiders is committed to protecting the rights of data subjects and safely and securely process their data in accordance with all of our legal obligations.

This policy sets out how we protect personal data and ensure that our staff understand the rules governing their use of the personal data to which they have access in the course of their work.

What data do we collect?

Property Insiders collect the following data when you voluntarily provide information to us:

  • Personal identification information such as name, business name, address, email address, phone number, gender
  • Personal financial details, in line with HMRC Anti Money Laundering Regulations
  • Personal career and education background

How do we collect your data?

You provide Property Insiders with most of the data that we collect. We collect data when you:

  • Register to join our community
  • Consult with customer services
  • Send us an email
  • Enter your details to be contacted by us
  • Enter your details when enquiring about one of our services
  • Voluntarily complete a customer survey or provide feedback
  • Engage on our community platform
  • Completing your profile on our community platform
  • Use or view our website via your browser's cookies

Property Insiders may also obtain data indirectly from the following sources:

  • Facebook
  • Instagram
  • YouTube
  • Online Community
  • Email

How will we use your data?

Property Insiders collects your data so that we can:

  • Manage your account
  • Email you with special offers on other products and services we think you may like
  • Comply with our legal, regulatory and corporate governance obligations and good practice
  • Ensure business policies are adhered to
  • collect information about your visit to our websites
  • usage of the services and web browsing
  • Record transactions
  • Training purposes
  • Security Vet
  • Improve services
  • Contact you to provide you with a service
  • Pass your details on to our trusted suppliers
  • Match you with one of our trusted suppliers

If you agree, Property Insiders will share your data with our partner companies so that they may offer you their products and services

How do we store your data?

Property Insiders securely stores your data at 11 Gelli'r Haidd, Tonyrefail, CF39 8AP.

We store your data by:

  • Keeping it in a secure place where personnel cannot access it
  • Using strong passwords that are changed regularly for data stored on computers
  • Data stored on memory sticks must be encrypted
  • Data will be regularly backed up
  • Ensure technical and security procedures are put in place to protect data

Property Insiders will keep your data for no longer than is necessary and will depend on the circumstance of each case, depending on why the data was obtained


Property Insiders would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Property Insiders from contacting you for marketing purposes or giving your data to other members of the Property Insiders Group.

What are your data protection rights?

Property Insiders would like to make you fully aware of all your data protection rights.

Every user is entitled to the following:

  • the right to access: you have the right to request Property Insiders for copies of your personal data. We charge you a small fee for this service.
  • the right to rectification: you have the right to request that Property Insiders correct any information you believe is inaccurate. You also have the right to request Property Insiders to complete information you believe is incomplete.
  • the right to erasure: you have the right to request that Property Insiders erase your personal data, under certain conditions
  • the right to restrict processing: you have the right to request that Property Insiders restrict the processing of your personal data, under certain conditions.
  • the right to object to processing: you have the right to object to Property Insiders processing of your personal data, under certain conditions.
  • the right to data portability: you have the right to request that Property Insiders transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Public Information and Third Party Websites


We have public blogs on our website. Any information you include in a comment on our blog may be read, collected and used by anyone. If you would like the information to be removed, contact us and if we are unable to remove we will tell you why.

Social Media Platforms and Widgets

Our websites include social media features, such as a Facebook button. These features may collect your IP address and which page you are visiting on our website and they may set a cookie to make sure the feature functions properly. Social media features are either hosted by a third party or directly on our website. We also maintain social media presences on social media platforms including but not limited to Facebook, Instagram, YouTube. Any information, communications or materials you submit to us via a social media platform is done at your own risk without any exception of privacy. Your interactions with those features and platforms are governed by the privacy policy of the companies that provide them.

Link to Third Party Websites

Our website contains links to other websites. Some of these are affiliate links, whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies.

Third Parties

Service Providers and Affiliates

Sometimes we share your information with our third party service providers and affiliates, who help us provide and support our services. For example, if you have requested to be connected with one of our cleaning insiders we may share and collect your information with such third parties and affiliates for that purpose. These third party service providers enter into a contract that requires them to use your personal information only for the provision of the services to us and you in a manner that is consistent to this policy. Examples of a third parties, service providers and affiliates include but are not limited to payment processors, hosting services, content delivery services, estate agents, property service providers and property investors.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Property Insiders uses cookies in a range of ways to improve your experience on our website including:

  • keeping you signed in
  • understanding how you use our website
  • storing your preferences
  • understanding how long you spend on the website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - Property Insiders uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and what location you are in. A mix of first party and third party cookies are used.
  • Advertising - Property Insiders uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Property Insiders sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Property Insiders keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 13/07/2020.

How to contact us

If you have any questions about Property Insiders privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us at: 07943084081

Or write to us at: 11 Gelli'r Haidd, Tonyrefail, CF39 8AP